Terms of Service & Mobile Messaging Terms
Welcome to Balser Auto Sales (https://carslancasterohio.com/). By accessing our website or opting into our communication programs, you agree to comply with and be bound by the following Terms of Service.
1. Customer Communications
By providing your contact information, including your email address and mobile phone number, you authorize Balser Auto Sales (including Chad and authorized staff) to contact you regarding your vehicle inquiries, purchase details, and ongoing relationship communications.
2. Mobile Messaging Program (SMS)
Balser Auto Sales operates a mobile messaging program to stay in touch with our valued customers.
Program Description: By opting into our SMS service, you agree to receive automated and manual text messages from us. These messages include customer service follow-ups, helpful vehicle reminders, and relationship messages such as Birthday wishes and purchase anniversary congratulations.
Opt-In: Consent to receive text messages must be provided explicitly by you (e.g., via a website form checkbox, a signed paperwork waiver, or an explicit verbal/written request). Consent is not a condition of purchasing any vehicle.
Message Frequency: Message frequency varies based on customer engagement, but relationship messages (Birthdays and Anniversaries) occur on a recurring annual basis. Expect no more than 2–4 messages per month.
Message & Data Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.
Carriers Not Liable: Mobile carriers are not liable for delayed or undelivered messages.
3. How to Opt-Out (Unsubscribe)
You can cancel the SMS service at any time. Just text "STOP" to our messaging number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up or contact Chad directly, and we will resume sending SMS messages to you.
4. How to Get Help or Support
If you are experiencing issues with the messaging program or have questions, you can reply with the keyword "HELP" for more assistance, or you can get help directly by calling us at (740) 687-1422.
5. Governing Law
These terms are governed by and construed in accordance with the laws of the State of Ohio.
